via SANGACIO OFFICIAL ONLINE STORE

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Q&A

Qプレゼント包装はできますか?
A簡単ではありますが、プレゼント包装が可能です。
ご希望の方はご購入時に備考欄へ「プレゼント包装希望」とご記載下さい。
Qサイズ交換はできますか?
A当方にご希望されるサイズの在庫がある場合に限り可能です。
交換ご希望の場合は商品到着後3日以内にご連絡をお願い致します。
また、タグを外された商品や外で履かれた商品(過度な着用含む)などは交換できませんので宜しくお願い致します。
※交換品の発送は返品商品が到着次第発送となります。
Qクレジットカードの分割払いはできますか?
Aクレジット決済は一括のみとなっております。
分割払いご希望の場合はお客様よりカード会社様へお問合せお願い致します。
Q決済方法を変更したい
Aシステム上ご購入完了後の変更ができないため、別途Webストア「お問合せ」より当店へご連絡をお願い致します。
QPAY IDで購入を進めた場合クーポンコードが入力できない。
A下記の手順にてクーポンコードのご入力をお願い致します。

1.商品をカートに入れる
2.カートページ→購入手続きに進む
3.「ご注文内容の修正」ボタンを押す
4.クーポン入力欄でコードを入力する
5.購入手続きを進める
Q購入手続き後にクーポン券の適応をしたい。
Aご購入手続き完了後のクーポン券の適応は出来ませんのでご了承下さい。
Qお手入れ方法を教えてください。
A起毛している素材の場合、靴用ブラシでブラッシングしてください。
表面がコーテイング加工された素材のものは、絞ったタオルなどで拭いて頂いても可能です。
また、市販の靴用クリーナーなども用途に合わせてご利用下さい。
Q防水スプレーしても大丈夫ですか?
A大丈夫です。無色透明のものをご利用ください。
Q1年保証の内容を教えて下さい。
Aご購入から1年間以内に当店の製作不具合による欠陥があった場合は無償にて修理させて頂きます。
使用による消耗は保証の対象外となり有料修理となります。
(修理不可の場合は同一商品、もしくは当店クーポン券との交換となります)
Q修理の費用を教えてください。
Aインソール交換:1,100円
アウトソール交換:8,000円
クリーニング:5,500円
その他費用は別途ご連絡を頂けたらと思います。
Q修理を依頼したい。
AWebストアの「お問合せ」よりご希望の修理内容をご記載頂きご連絡をお願い致します。
折り返し、手順・送付先などをご連絡致します。

靴工房サンガッチョ

◆お知らせ◆
直営ファクトリーショップは事務所拡充のためお休みを頂いております。
何卒ご了承の程をよろしくお願い致します。

Privacy Policy

The store(or “we”, “us”, or “our”, as the case may be) recognizes the importance of your personal information, and complies with the Act Concerning Protection of Personal Information (hereinafter referred to as “Act”) and properly treats and protects your personal information in accordance with this Privacy Policy (hereinafter referred to as “Policy”).

1. Definition of personal information
As used in this Policy, “personal information” shall mean personal information defined pursuant to Article 2.1 of the Act, meaning information pertinent to existing individual, which can personally identify a specified individual by its name, birth date, or other description contained in such information (including those which can easily collate other information to personally identify a specified individual), or those containing personal identification code.
2. Purpose of personal information
The store shall use your personal information to:
  • (1) provide our services;
  • (2) give guidance and respond to inquiries in connection with our services;
  • (3) give guidance relating to our goods and services;
  • (4) cope with a violation of our rules and regulations or the terms and conditions, or polices (hereinafter referred to as “Rules”) in connection with our services;
  • (5) notify you of any change in Rules relating to our services;
  • (6) facilitate improvement of our services and development of new services;
  • (7) generate data processed for statistical purposes and made anonymous, which cannot be personally identifiable in connection with our services; and
  • (8) accomplish purposes incidental to purposes as set forth above.
3. Change of purposes of use of personal information
The store reserves the right to change the purposes of use of personal information for as long as it will continue to remain relevant, and notify you of, or make it public such change.
4. Restriction on use of personal information
Unless otherwise permitted by the Act and other relevant applicable laws and regulations, we shall not use your personal information except as required to accomplish the purposes of use without your consent, unless:
  • (1) required by the applicable laws and regulations;
  • (2) it is necessary to protect a person’s life, body, or property, and it is difficult to obtain your consent;
  • (3) it is particularly necessary to improve public health and facilitate sound education for children, and it is difficult to obtain your consent; or
  • (4) it is necessary for us to cooperate with state or local government or its agency in carrying out their statutory duties and functions, and it is detrimental to carry out of them if your consent needs to be obtained.
5. Proper collection of personal information
We shall collect personal information, and shall not collect personal information by false or otherwise illicit means.
6. Security of personal information
The store shall carry out necessary and proper supervision over its employees, in order to secure your personal information against risk of loss, destruction, alteration, and leaking of your personal information. If we subcontract, wholly or partially, treatment of your personal information, we shall carry out necessary and proper supervision over a subcontractor.
7. Provision to third parties
Unless otherwise permitted by the Act and other relevant applicable laws and regulations, we shall not provide to third parties your personal information without your prior consent, except for cases where:
  • (1) we provide personal information as a result of subcontracting, wholly or partially, treatment of your personal information to the extent necessary to accomplish the purposes of use of personal information;
  • (2) your personal information is provided by way of merger or amalgamation, or other events of business transfer; and
  • (3) your personal information is shared with third parties in accordance with the Act.
8. Disclosure of personal information
If we are required by you to disclose your personal information pursuant to the Act, we shall promptly disclose it to you, after identifying that such request has been submitted by you (if such information does not exist, we shall notify to that effect.), unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
9. Correction of personal information
If we are required by you to make a correction, addition, or deletion (hereinafter referred to as “Correction”) of your personal information by reason that such information is untrue, we shall promptly carry out investigations to the extent necessary to accomplish the purposes of use thereof after identifying that such request has been submitted by you, and make a Correction based on the results thereof, and you shall be notified thereof (or we shall notify you if we shall not make any Correction), unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
10. Suspension of use of your personal information
If we are required by to you to suspend use of or delete (hereinafter referred to as “Suspend”) your personal information by reason that such information is treated for any purpose other than those which are made public, or is obtained or collected by false or otherwise illicit means, and we found that such request is reasonably acceptable, we shall promptly Suspend use of your personal information after identifying that such request has been submitted by you, you shall be notified thereof, unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
11. Use of Cookie or other technologies
Cookie or other similar technologies may be used for our services. These technologies shall be useful to grasp the status of how our services are used to make them better. If you do not want the benefits of Cookies, you may be able to opt-out by changing the configuration of your web browser, in which case you may not be able to use any part of our services.
12. Inquiries
If you have request for disclosure, opinion, question, complaint, or other inquiries about treatment of your personal information, please inform us at our Information Desk as specified in “Notation Based on the Specified Commercial Transaction Act” herein or make an inquiry by filling up an Inquiry Form contained in our store page.
13. Continuous efforts
We shall review the status of operation how your personal information is being treated on a regular basis, and use our best efforts to make them better, and modify this Privacy Policy from time to time.